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Frequently Asked Questions

Find answers to common questions below. If you have a question that is not answered in the FAQ, post your question to the moderated Forums or send it directly to our support team with the Contact Form.

First you should feel free to sample any of the free lessons on the site. This will give you a feel for the immersive nature of the learning system. The next step is to register on the site. There is no cost at all to register. You will not be asked for a credit card or any other payment option to register. After that it is just a matter of choosing the courses you are interested in.

Access Codes allow you to add a course to your personal library. Click one of the "Redeem Access Code" buttons that are in several places on the site. Enter your access code and follow the steps to see what it is redeemable for and to do the redeem.

Yes, in many cases you can give your Access Code to someone else. It is important to note that each Access Code can only be redeemed once so if you give it away you will not be able to use it yourself.

We want to make sure all SkillTrain students have good video performance. The videos themselves are hosted on a major international video network with many distributed servers that can handle large numbers of viewers at the same time. On rare occasions there have been temporary regional outages but in most cases video buffering will be related to local PC or network issues. Sometimes it can be your Internet Service Provider (ISP) that is having issues. Even though you may be having good results with other major video sites such as YouTube, it may still be a localized issue as the ISP will have different connections to different primary data pipelines.

If the video issues don’t clear up after a day or so, it is best to first double-check all of your local network connections and settings to confirm that everything is working well. If that doesn’t help please contact support and we will help narrow down the issue. Include your system type (PC or Mac), your browser type and version, your type of network connection, and the city/state you are accessing the lessons from. It may be necessary to run a Trace Route and we’ll help you with that process. We’ll use the information to find the source of the issue and how it can best be solved.

If you sign up for one of the SkillTrain subscription plans, the lessons will remain in your library so long as you are paying the small monthly subscription fee. If you purchase a lesson/course at a premium using the pay-per-class method, they will remain in your library indefinitely.

No, you have unlimited viewing capability.

Questions posted in the SkillTrain forums will not appear until AFTER they have been answered by a SkillTrain instructor. Please be patient and do not post your question twice.

The curriculum was designed with you in mind. These are real-world, actionable topics that we believe we are uniquely positioned to offer in this immersive format.

There is no set number. We'll follow the direction of our students and try to address the areas of most need.

Each Subject Expert is an individual that is considered a thought-leader in the topic. We vet each Subject Expert and work with them to ensure their curriculum meets our standards and can be optimized for our format.

No, everything is delivered using best-of-breed technology and will play directly in any modern browser.

Sorry, all of the videos need to stream from the Internet similar to YouTube.

Testing and Certification are an integral part of the SkillTrain learning experience. Many SkillTrain courses feature a skills and knowledge assessment upon completion of the course material. These interactive tests offer the student an opportunity to demonstrate their mastery and understanding of the course. Passing a course test results in tangible benefits such as continuing education credits, rank advancement, certification, and other rewards. Parent organizations utilize the test results as a permanent record, to improve instructor/evaluator consistency, and to improve the effectiveness of their programs.

Dynamically Graded Standard Tests consist of written and multiple choice questions about the course material. They offer an in-depth assessment of a student's understanding of the topic covered. These tests are dynamically scored and pass/fail graded based on variable parameters set by the Course Administrator. The tests can be optional or mandatory and can require a set level of content completion before becoming accessible. These tests require no live grading and Administrators have full access to reports and results. Dynamically Graded Standard Tests are an excellent tool to confirm a student's completion and competency in the material covered. Upon passing the test the student can receive an automated certificate or other reward.

No. The site is built using Responsive Design. This allows it to format itself to all devices without the need for special downloads. It is always current without the need for updates to your device.